Support and privacy help
Get help with your account, family access, or your information. Avoid including passwords, invitation links, or unnecessary child care details.
A direct support contact will be published before general availability.
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You can request account or privacy help without logging in. Give an email where the operator can reply. Don’t include passwords, verification codes or children’s medical details.
To download family records or request account deletion, open Settings. Requests concerning shared records are reviewed so one parent’s request does not erase the other parent’s history.